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E-administration in the daily : manage requests flow into city halls

Intervenant(s) : Victor Claudet
Langue : Français Niveau : Débutant Type d'événement : Conférence
Date : Jeudi 8 juillet 2010 Horaire : 10h00 Durée : 40 minutes
Lieu : ENSEIRB - Grand Amphi

In order to make the users’s administrative requests easier, city halls have to understand the online tools potential and benefits that e-administration allows. « Au quotidien » (In the daily), based on w.c.s. free solution, is a web form portal. He allows to convert a major part of papers forms into eletronics ones and centralise them for treatment into a unique appliance.

City halls choosing our tool are able to aim at three levels of users : first level consists on digitised services offer for citizens. Au quotidien allows to submit common requests (acts of registry office, statement for second category dog, travel autorization for kids…) and to create specifics forms (participation to an opinion poll, requests for a rail and waterways network intervention…). the second level concern city partners such as associations, schools and firms. They have possibility to contact directly importants services for their requests (small jobs, to reserve a room, request for exceptionnal opening…). third level for dematerialisation is aiming at the agents. They are able to make their own requests (hollidays, overtimes, ask for a computer repair…). At the same time, they could follow and manage the other users requests into worflows.

City halls may offer a permanent virtual reception to their citizens, reliable from everywhere with each computer linked to the Internet and simplify users requests. A big part of recurrent requests are done on internet wich is giving more time to agents to take care of physical reception.

Speaker : Victor Claudet

Documents joints

Document (PDF - 660.6 ko)